We back our gloves. If something's wrong with your order, we'll make it right.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Faulty, damaged or wrong items
If your gloves are faulty, arrive damaged, or we sent the wrong colour, size or quantity, contact us. Faulty goods are always covered, whether the box is opened or not.
- For a major failure, you choose a refund or a replacement.
- For a minor problem, we'll replace the goods or fix the problem within a reasonable time.
- We'll cover reasonable return postage for faulty or wrong items.
Change of mind
We accept change-of-mind returns within 30 days of delivery, as long as the boxes or cartons are unopened and undamaged, in the same condition you received them. You pay the return postage. Once we receive and check the boxes, we'll refund the price of the goods to your original payment method. Original shipping costs aren't refunded.
A note on hygiene
Our gloves are disposable. For health and hygiene reasons, we can't accept change-of-mind returns on opened boxes. This doesn't affect faulty goods: if an opened box is faulty, you're still covered under the Australian Consumer Law.
Wrong size?
Picked the wrong size? Email us before you open the box and we'll swap it for the right size (unopened, undamaged boxes, within 30 days). You pay the postage to send it back; we send the new size out.
How to start a return
- Email omsuppliersau@gmail.com.
- Include your order number and what the problem is.
- Add photos of the gloves and the box (for faulty, damaged or wrong items).
We'll reply with next steps and the return address. Please don't send anything back before you hear from us, so we can match your parcel to your order.
Refunds
- Approved refunds go back to your original payment method.
- We'll process your refund within 5 to 7 business days of approving it. Your bank may take a few extra days to show it.
Questions?
Email omsuppliersau@gmail.com. See also our Shipping page for lost or damaged parcels.