Privacy policy

Om Autoparts Suppliers Pty Ltd (ABN 55 670 030 323) runs this store at omautoparts.com.au. In this policy, "we", "us" and "our" means Om Autoparts Suppliers Pty Ltd.

We respect your privacy. This policy explains, in plain English, what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Last updated: 25 September 2026

What we collect

When you shop with us, contact us or use our website, we may collect:

  • your name
  • your delivery and billing address
  • your email address
  • your phone number
  • your order details (what you bought, when, and how much you paid)
  • messages you send us, such as emails about an order or a return
  • basic information about how you use our website (see "Cookies, analytics and ads" below)

Payments: payments are handled by Shopify and our payment providers. We never see or store your full card number.

Why we collect it

We use your personal information to:

  • process and deliver your order
  • send you order confirmations, tracking details and updates
  • answer your questions and handle returns, refunds and warranty claims
  • keep records we're required to keep by law (for example, tax records)
  • stop fraud and keep our store secure
  • improve our website and products
  • send you marketing emails, but only if you've agreed to receive them. Every marketing email has an unsubscribe link, and you can opt out at any time.

If you don't give us the information we need (like a delivery address), we may not be able to fill your order.

Cookies, analytics and ads

Our website uses cookies and similar tools. These are small files stored on your device that help the site work and help us understand how it's used.

  • Store cookies (from Shopify) keep your cart and checkout working.
  • Analytics (such as Google Analytics and Shopify analytics) show us which pages people visit, so we can make the site better.
  • Advertising pixels (such as the Meta pixel for Facebook and Instagram, and Google advertising tags) help us measure our ads and show our ads to people who may be interested.

You can block or delete cookies in your browser settings. Some parts of the site, like the cart, may not work properly without them. You can also manage ad preferences in your Meta and Google account settings.

Who we share it with

We only share your personal information with businesses that help us run the store, and only what they need to do their job:

  • Australia Post, to deliver your order
  • Shopify, which hosts our store and processes orders
  • payment providers, to process your payment securely
  • analytics and advertising services (such as Google and Meta), as described above
  • government agencies or others, if the law requires us to

We don't sell your personal information.

Some of these providers (for example Shopify, Google and Meta) may store or process information outside Australia, including in the United States and Canada. We choose providers that take reasonable steps to protect personal information.

How we keep it safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our store runs on Shopify, which uses secure, encrypted checkout. We keep personal information only for as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it's wrong or out of date. Email us at omsuppliersau@gmail.com. We'll respond within a reasonable time, usually within 30 days. We may need to confirm who you are first.

Complaints

If you have a concern about how we've handled your personal information, email us at omsuppliersau@gmail.com and tell us what happened. We'll look into it and get back to you, usually within 30 days.

If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Om Autoparts Suppliers Pty Ltd
ABN: 55 670 030 323
Email: omsuppliersau@gmail.com